Got an emergency?

Often, and we will not pretend it is guaranteed. Call any time. We triage on that call and tell you whether a technician can get to you tonight, and if nobody can we say so rather than leave you waiting, and we call a partner shop on your behalf.

The after hours fee is quoted on the phone before anyone rolls. You will never meet it for the first time on an invoice.

The code says there are three. section 606.1 of the 2023 Florida Building Code, Plumbing requires a full open valve on the service pipe from the public supply near the curb, another on the distribution pipe where it enters the structure, and another on the supply to every water heater. The one you want in a hurry is street side of the house near the hose bib, or in a box at the curb. Turn it clockwise until it stops. Use the valve on your side of the meter rather than the one inside the utility's meter box, because several utilities in this area reserve that one for their own staff.

Three things. Shut the main off, street side near the hose bib or at the green box at the curb, clockwise until it stops. Switch the breaker off for the water heater if the leak is anywhere near it, because an element firing in an empty tank is a far bigger bill. Then photograph everything before you mop.

Because the photographs are the evidence of what the damage looked like before anyone touched it. On an insurance claim that is the difference between covered and denied.

Call tonight for water you cannot shut off, sewage coming into the house, no water at all, a gas smell near the heater, or a leak over a ceiling or near an electrical panel. Usually holds until morning: one dripping tap, one slow drain, or a running toilet you can shut off at the wall. If it can wait we say so, and you do not pay an after hours rate to hear it.

We say so on the call, and we call a partner shop on your behalf. Getting your water stopped matters more than whose van is in the driveway.

One year from the date of loss for an initial or reopened claim, and eighteen months for a supplemental claim. That is Florida Statute 627.70132, and the clock runs from the date of loss rather than from the date you noticed it. For a weather event the statute sets the date of loss as the date the hurricane made landfall or the storm was verified by NOAA. The window used to be two years and three years and was shortened in 2022, so advice you find from before then is out of date. Photograph everything before you mop, and report it early.